Frequently Asked Questions (FAQ)
Shipping & Delivery
How long does shipping take?
Orders are processed within 2–4 business days. Delivery typically takes 5–10 business days after shipping.
Do you offer free shipping?
Yes, we offer free standard shipping within the United States.
Do you ship internationally?
We currently ship within the United States only.
How can I track my order?
You’ll receive a tracking link by email once your order has shipped.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
Do you offer exchanges?
We do not offer exchanges at this time. If you need a different size or item, you may return your original purchase (if eligible) and place a new order.
How do I start a return?
Please do not send returns to the address listed on our website, as return instructions will be provided after your return request is approved.
Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
What if my item arrives damaged or incorrect?
Contact us within 5 days of delivery with your order number and a photo of the issue. We’ll take care of it.
Sizing & Fit
How do I choose the right size?
We offer sizes ranging from XS to 2XL. We recommend reviewing the size information on each product page before ordering.
Do your items run true to size?
Most pieces are designed to fit true to size. Some styles may have a more structured fit, so if you’re between sizes, we recommend sizing up.
What if I’m between sizes?
We recommend choosing the larger size for a more comfortable fit.
Product & Quality
Will the item look exactly like the photos?
We aim to represent each piece as accurately as possible. Slight differences may occur due to lighting or screen settings.
Contact & Support
How can I contact you?
You can reach us at info@shopthehang.com or by phone during business hours. We aim to respond within 24 hours.
Is my payment information secure?
Yes. All transactions are processed securely using encrypted payment systems.