Shipping policy

Shipping Policy
Last updated: March 11, 2026

At The Hang, we ship across the United States with simple, reliable delivery.

Order Processing & Handling Time

Orders are processed within 2–4 business days (Monday to Friday), excluding weekends and holidays.

Order Cutoff Time: 6:00 PM (Pacific Time)
Orders placed after this time will be processed on the next business day.

Shipping & Delivery Time

• Transit Time: 5–10 business days (Monday to Friday)
• Estimated Total Delivery Time: 7–14 business days (processing + shipping)

Delivery times are estimates only and may vary due to carrier delays, weather conditions, high order volume, or other circumstances beyond our control. Orders containing multiple items, as well as multiple orders placed by the same customer, may be processed and shipped separately depending on product availability and fulfillment location.

The Hang is a U.S. based company. Some orders are fulfilled by our trusted international fulfillment partners, allowing us to offer a wider selection of styles while maintaining our estimated 7–14 business day delivery window.

Shipping Rates

We offer free standard shipping on all orders within the United States.

Sales Tax
Applicable sales tax will be calculated at checkout based on your shipping address and applicable laws.

Shipping Restrictions

We currently do not ship to:

• PO Boxes
• APO/FPO/DPO addresses
• Certain restricted locations

Shipping Availability

Shipping availability may vary based on the delivery location and our fulfillment network. In some cases, we may be unable to fulfill an order to a particular shipping address. If we are unable to fulfill your order, the order will be canceled and a full refund will be issued to the original payment method.

Failed Deliveries
If an order is returned due to an incorrect or incomplete shipping address provided at checkout, failed delivery attempts, or refusal of delivery, additional shipping charges may apply.

Order Cancellations
Once an order has been processed for fulfillment or shipped, we are unable to cancel it. If you no longer need the item after it arrives, please refer to our Return Policy for available options.

Lost or Damaged Packages

If your order is lost or arrives damaged, contact us at:
info@shopthehang.com

We will investigate the issue with the carrier and assist with determining the appropriate next steps. Refunds or replacements are determined on a case-by-case basis.

Once a package has been confirmed as delivered by the shipping carrier to the address provided at checkout, The Hang is not responsible for packages that are lost, stolen, or misplaced after delivery. If you are unable to locate a package marked as delivered, we recommend checking around the delivery location, with household members or neighbors, and contacting the carrier for additional delivery information.

Policy Updates

We may update this policy from time to time. Any changes will be effective upon posting the updated policy on this page.

Contact Information

The Hang
Operated by Purchaze LLC
4524 Tujunga Ave.
Studio City, CA 91602
United States

Phone: +1 (747) 946-5076
Email: info@shopthehang.com

Customer Support Hours
Monday – Friday | 9:00 AM – 5:00 PM (Pacific Time)
Saturday – Sunday | 11:00 AM – 4:00 PM (Pacific Time)