Return & Refund Policy

Last updated: March 11, 2026

We offer refunds on eligible returns requested within 30 days of delivery, subject to the terms and conditions of this Return & Refund Policy.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unworn, unused, with tags attached, and in its original packaging. You'll also need your receipt or other proof of purchase.

To start a return, you can contact us at:
info@shopthehang.com

Returns must be approved before being sent. Once approved, we'll provide return instructions.

Return Shipping

Customers are responsible for all return shipping costs, and we do not provide prepaid return shipping labels. Any additional fees charged by the shipping carrier or applicable authorities are also the responsibility of the customer. Please contact customer service to initiate a return. Please do not send returns to the address listed on our website.

Returns must be requested and completed within 30 days of delivery. Customers are responsible for responding to return-related communications and completing any required steps within this timeframe. 

Return requests that are not completed within 30 days of delivery will be considered closed and will no longer be eligible for a refund. 

You can always contact us for any return question at:
info@shopthehang.com

Damages and Issues
Please inspect your order upon delivery. If your item arrives damaged or defective, please contact us promptly so we can review the issue.

Non-Returnable Items

Certain items are not eligible for return, including:

• items marked as final sale
• gift cards
• custom or personalized items
• items that have been worn, washed, altered, damaged, stained with makeup or deodorant, or returned without original tags attached

Shapewear & Intimate Garments

Due to hygiene standards, shapewear and other intimate garments must be returned in new, unworn, unused, unwashed, and original condition, with all original tags attached and in the original packaging. Items must be free of makeup, deodorant marks, perfume, odors, stains, pet hair, and any other signs of wear or use. Items that do not meet these requirements are not eligible for a refund.

Exchanges

We do not offer exchanges at this time. If you need a different size or item, you may return your original purchase (if eligible) and place a new order.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at
info@shopthehang.com

Order Cancellations

Once an order has been processed for fulfillment or shipped, we are unable to cancel it. If you no longer wish to keep your order after it arrives, you may request a return in accordance with this Return & Refund Policy.

Product Color & Fit
Actual colors may vary slightly due to screen settings, lighting, and fabric characteristics. Please refer to the measurements provided on each product page before ordering.

Policy Misuse

The Hang reserves the right to refuse returns, refunds, or other requests in cases of suspected fraud, abuse of this Return & Refund Policy, excessive return activity, or other conduct that violates our Terms of Service.

Changes to This Policy

The Hang reserves the right to update or modify this Return & Refund Policy at any time. Any changes will take effect immediately upon being posted on this page.

Contact Information

The Hang
Operated by Purchaze LLC
4524 Tujunga Ave.
Studio City, CA 91602
United States

Phone: +1 (747) 946-5076
Email: info@shopthehang.com

Customer Support Hours
Monday – Friday | 9:00 AM – 5:00 PM (Pacific Time)
Saturday – Sunday | 11:00 AM – 4:00 PM (Pacific Time)

We aim to respond to your inquiries within 24 hours.

If you have questions about this policy, please contact us through our Contact Page