Return & Refund Policy

Last updated: March 11, 2026

We have a 30-day return policy. Eligible returns must be requested and shipped within 30 days of delivery, subject to the terms and conditions of this Return & Refund Policy. The shipment date will be determined by the carrier’s first acceptance scan.

To be eligible for a return, your item must be unworn, unused, with original tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, you can contact us at:
info@shopthehang.com

Returns must be approved before being sent. Once approved, we'll provide return instructions.

Return Shipping

Customers are responsible for all return shipping costs and applicable fees.  We do not provide prepaid return shipping labels. Any additional fees charged by the shipping carrier or applicable authorities are also the responsibility of the customer.

Please contact customer service to initiate a return. Please do not send returns to the address listed on our website.

Eligible returns must be requested and shipped within 30 days of delivery. The shipment date will be determined by the carrier’s first acceptance scan.

Returns sent without prior approval, sent to an address other than the return address provided in our instructions, or shipped outside the 30-day return period may not be eligible for a refund.

Return Tracking: All returns must be shipped using a trackable shipping method. Customers are required to provide the return tracking number to our customer service team once the return has been shipped and retain proof of shipment until the refund has been completed. The Hang is not responsible for return packages that are lost in transit or cannot be verified as delivered to our return facility.

Contacting us or receiving return options within the 30-day period does not extend the return window. You must confirm your selected return option and complete all required steps within 30 days of delivery. If these requirements are not completed within the 30-day period, the return will no longer be accepted.

All returns must be shipped using a trackable shipping service. In-person drop-offs, hand deliveries, and returns delivered without a shipping carrier are not accepted.

You can always contact us for any return question at:
info@shopthehang.com

Damages and Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Clear photo and/or video evidence showing the issue is required so our team can review the claim. Damage or defect claims reported after 7 days may not be eligible for a refund, replacement, or other resolution.

Minor variations that are normal to garment production, including slight color variations, minor loose or untrimmed threads, slight variations in stitching, print or pattern placement, or other minor finishing variations that do not affect the wearability or function of the item are not considered manufacturing defects.

Actual colors may also vary slightly due to screen settings, lighting, photography, dye lots, and fabric characteristics.

Differences in personal preference or expectations regarding fit, feel, fabric, texture, color, or perceived quality are subject to our standard return policy and are not considered damage or a manufacturing defect.

Damage After Wear

Items that have been worn, washed, altered, or damaged after wear are not eligible for return or refund. This includes damage caused by snagging, pulling, improper use, normal wear, or failure to follow care instructions. If you believe your item has a manufacturing defect, please contact us with photos of the item and affected area so our team can review the issue. Verified manufacturing defects will be handled on a case-by-case basis.

Non-Returnable Items

Certain items are not eligible for return, including:

• items marked as final sale
• gift cards
• custom or personalized items
• items that have been worn, washed, altered, damaged, stained with makeup or deodorant, or returned without original tags attached

Pet Hoodies & Pet-Related Apparel

For hygiene and sanitation reasons, all pet hoodies and pet-related apparel must be returned in brand-new, unworn, unused, unwashed, and unaltered condition, with all original tags attached and in their original packaging.

To qualify for a return, items must meet all of the following requirements:

• Be completely free of pet hair, fur, dander, saliva, and other animal-related residue.

• Be free of human hair, lint, dirt, stains, makeup, deodorant, and other visible residue.

• Be free of pet odors, body odors, smoke, perfume, fragrances, and other noticeable scents.

• Show no signs of wear, use, washing, cleaning, stretching, damage, or alteration.

• Have all original tags attached and original packaging included.

Any hoodie that has been worn, used with a pet, or exposed to conditions that leave pet hair, dander, saliva, odors, stains, or other signs of use is not eligible for return or refund.

All returned pet hoodies are subject to inspection upon receipt. Items that do not meet these hygiene and condition requirements will be rejected and will not qualify for a refund.

Return approval and the issuance of return instructions do not guarantee a refund. Final refund eligibility is determined after the returned item has been received and inspected.

Customers are responsible for return shipping costs, and original return shipping expenses will not be reimbursed if an item fails inspection.

These requirements apply in addition to all other conditions outlined in our Return & Refund Policy.

Shapewear & Intimate Garments

Due to hygiene standards, shapewear and other intimate garments must be returned in new, unworn, unused, unwashed, and original condition, with all original tags attached and in the original packaging. Items must be free of makeup, deodorant marks, perfume, odors, stains, pet hair, and any other signs of wear or use. Items that do not meet these requirements are not eligible for a refund.

Exchanges

We do not offer exchanges at this time. If you need a different size or item, you may return your original purchase (if eligible) and place a new order.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at
info@shopthehang.com

Order Cancellations

Cancellation requests are not guaranteed. Orders may begin processing shortly after they are placed, and submitting a cancellation request does not confirm that an order has been canceled.

We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment. However, once an order has been processed for fulfillment, submitted to our fulfillment partner, or shipped, it cannot be canceled, even if a cancellation request was submitted before our customer service team was able to review it.

If we are unable to cancel your order, you may request a return after delivery in accordance with this Return & Refund Policy.

Contacting customer service or submitting a return request does not pause or extend the 30-day return period. Customers are responsible for completing the return process and ensuring that an approved return is shipped within 30 days of delivery.

Product Color & Fit
Actual colors may vary slightly due to screen settings, lighting, and fabric characteristics. Please refer to the measurements provided on each product page before ordering.

Packages Confirmed as Delivered

Orders confirmed as delivered by the shipping carrier to the shipping address provided at checkout are considered successfully delivered. If a package is reported missing after confirmed delivery, we will review the carrier’s tracking information and any available proof of delivery.

The Hang is not responsible for packages that are lost, stolen, or misplaced after confirmed delivery to the address provided at checkout. Refunds or replacements may be considered if the available delivery information indicates that the package was not delivered to the address provided.

Please refer to our Shipping Policy for additional information regarding delivered packages.

Policy Misuse

The Hang reserves the right to refuse returns, refunds, or other requests in cases of suspected fraud, abuse of this Return & Refund Policy, excessive return activity, or other conduct that violates our Terms of Service.

Changes to This Policy

The Hang reserves the right to update or modify this Return & Refund Policy at any time. Any changes will take effect immediately upon being posted on this page.

Contact Information

The Hang
Operated by Purchaze LLC
4524 Tujunga Ave.
Studio City, CA 91602
United States

Phone: +1 (747) 946-5076
Email: info@shopthehang.com

Customer Support Hours
Monday – Friday | 9:00 AM – 5:00 PM (Pacific Time)
Saturday – Sunday | 11:00 AM – 4:00 PM (Pacific Time)

We aim to respond to your inquiries within 24 hours.

If you have questions about this policy, please contact us through our Contact Page